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"First of all I would like to say how much I have got out of the Get Into program. The skills I have learned are invaluable to my life now and hove put me in stead to get a job. It’s been an unbelievable experience. Four weeks has gone so quick but I have learnt so much in the four weeks. Most of all, I would like to say a thank you from the bottom of my heart for the help. Take Care."

Mark Phillips.
Customer Service is central to any operations in today’s environment. Whatever our role, we all have customers to serve, whether they are internal or external in their relationship to us. It’s also more important than ever for companies to focus on their customer service - competition is high across all sectors and a single bad experience can cause a customer to change loyalty and move to an alternative product or service supplier. In contrast, a good experience can result in repeat or increased business, a happy customer and a satisfied and fulfilled customer service provider.

Yellow Brick Road Training takes a fresh look at customer service. Viewing the whole process ‘through the eye of the customer’, the team coaches delegates through a range of modules including selling skills and dealing with difficult customers, and improving your own prospects in the workplace.

By providing more than just a ‘training’ session, Yellow Brick Road Training brings the customer experience alive for the service provider, increasing awareness of what’s required and therefore the willingness to take responsibility for the outcome.

So whether you’re an individual interested in a customer service career, or a company or organisation keen to improve your service and retain customers, call us on 0151 708 3302 to find out how we can help you take a fresh approach to customer service.
 
Address. Yellow Brick Road Training & Development Ltd . The Foundry . 9 Lydia Ann Street . Liverpool . L1 5PW
Tel. 0151 708 3302 Fax. 0151 709 7657 Email. Info@yellowbrickroadtraining.com Company No. 5813313